MaineStreet FAQs


1. Which browser should I use?

We recommend Mozilla Firefox for the best overall experience in MaineStreet.

Apple Macintosh users: If you choose to use Mozilla FireFox (which is compatible with PeopleSoft functionality), see FAQ #10 below for printing issues. Do not use Safari. It is inconsistent with PeopleSoft funtionality, at best.

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2. As soon as I clicked into the User ID field on the signon page of MaineStreet, I get a message saying “your PeopleSoft session has expired.” What should I do?

This sometimes happens on computers that have not been restarted in more than 24 hours. Clear your cache and cookies and restart your computer.

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3. I’m using Internet Explorer. How do I clear my cache and cookies?

for Internet Explorer 11:

1. Close all open browser windows except one.
2. Click the gear at the top right and choose Internet Options.
3. On the General tab, click the Delete button in the Browsing History section.
4. Select Temporary Internet Files, Cookies and History. You may also need to uncheck all of the other boxes.
5. Click Delete.
6. Close browser window and re-launch.
7. Please be aware it might be necessary to reboot your computer to completely clear the browser cache.

for Internet Explorer 9 and 10:

1. Close all open browser windows except one.
2. Click the gear at the top right to open the settings menu.
3. Select Safety and Delete Browsing History.
4. Select Temporary Internet Files, Cookies and History. You will also need to uncheck all of the other boxes.
5. Click Delete.
6. Close browser window and re-launch.
7. Please be aware it might be necessary to reboot your computer to completely clear the browser cache.

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4a. I’m using Safari for Mac OS X. How do I clear my cache and cookies?

1. From the Safari menu, select Empty Cache

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5. I’m using FireFox. How do I clear my cookies and cache?

for FireFox 48 and up

1. Click the Firefox menu in the top right corner (it looks like three horizontal lines).
2. Select History.
3. Click Clear Recent History.
4. Make sure ‘Details’ is expanded, then select Cache, Cookies, and Browsing & Download History from the list. Uncheck everything else.
5. In the Time Range to Clear: drop down, select Everything.
6. Select Clear Now.
7. Close browser window and re-launch.
8. Please be aware it might be necessary to reboot your computer to completely clear the browser cache

for Firefox 21 and higher for Mac OS X

1. In the menu bar, click on History > Clear Recent History.
2. In the window that appears, click on the dropdown menu to the right of Time range to clear and select Everything. If necessary, expand the Details section and check both Cookies and Cache.
3. Click Clear Now.
4. Exit and re-launch the browser.
5. Please be aware it might be necessary to reboot your computer to completely clear the browser cache.

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5a. I’m using Google Chrome. How do I clear my cache and cookies?

1. On your browser toolbar, click the Chrome menu Menu.
2. Point to More tools, and then click Clear browsing data.
3. In the “Clear browsing data” box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
4. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
5. Then click on “Clear browsing data”.

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6. My menu items don’t display properly, what should I do?

This can happen if you are using an older browser that doesn’t support JavaScript. Also check for any pop-up blockers that may be running. It might also be caused by a corrupt cache or internet files. You should clear cache and internet files. If this does not correct the problem, completely shutdown your computer, and leave it off for about 2 minutes.

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7. I’m trying to download data from MaineStreet in Excel format, but it isn’t working. I see something flash on the screen momentarily, but I don’t get the Excel file. What should I do?

This problem happens in Internet Explorer. Click on the tools menu and choose Internet Options. Choose the Security Tab and then click on the Local Intranet icon. Click on the Sites button and then the Advanced button. The address of the MaineStreet portal should already be filled in. Click the Add button. Finally, click the Close button and then the OK button and the OK button again.

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8. I’m using Windows Vista and Internet Explorer 7. Sometimes while I’m working in MaineStreet I get a blank page. What should I do?

This problem has been seen on computers running Microsoft Vista and Internet Explorer 7. It is caused by a setting related to the Transport Layer Security. To fix this, click on the tools menu and choose Internet Options. Choose the Advanced Tab and then scroll down to the Security section. Un-check the box next to “Use TLS 1.0” and then click the OK button.

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9. Sometimes my MaineStreet session times out unexpectedly. What are the session timeout limits?

Your MaineStreet session will timeout if left idle for too long. The idle time is 1 hour for faculty/staff and 20 minutes for students. If your session times out, you must login again. The session timeout applies to all open MaineStreet windows. If any MaineStreet windows is left idle for more than the timeout duration, your session will time out, even though you may have been working in another MaineStreet window.

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10. I’m using FireFox but when I try to print a multi-page document in MaineStreet I only get the first page.

For Windows users:

In FireFox, go to the “File” menu and choose “Print”. The following dialog box appears:

Firefox print dialog box

Make sure that “The selected frame” is checked in Print Frames.
Click OK.

For Mac users:
In FireFox go to the “File” menu and choose “Print”.
You will get the following dialog box:

Mac firefox print dialog box

Select the “Copies & Pages” drop-down and select “FireFox” as shown below:

Select Firefox from drop down menu

You will see the following dialog box:

Extra firefox menu options in print dialog box

To make sure FireFox prints correctly from MaineStreet, ensure that “The selected frame” is selected under Frames as seen above. No other additional options are required.

You can save all these settings as a preset to simplify printing in the future:

Go to the Presets drop-down menu and select Save As.. as pictured below:

Choose 'save as' from the drop down menu

Give the preset a name as shown below:

Give the preset name 'MaineStreet'

You are now prepared for one step printing:

Click Print

Any subsequent usage will now work like this:

In FireFox go to the “File” menu and choose “Print

Firefox print dialog box

From the Presets menu, select MaineStreet, as shown below:

Choose 'MaineStreet' from the drop down menu

Click Print

Final print dialog box

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11. Popup blocker blocking transcripts or other reports.

Recent changes to MaineStreet want to open a new browser window containing the results of a query, a transcript, or other reports. By default, your browser may consider this an unwanted pop-up and automatically block it. Following is information about the built-in popup blockers from various web browsers. Generally, we would want to leave the popup blocker enabled and make an exception for the MaineStreet web site. The address you would use for the exception is: mainestreetcs.maine.edu

Popup blocker information for FireFox, Internet Explorer, Chrome.

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12. Transcripts not printing properly in FireFox

Recent updates may have changed how Transcripts are viewed and printed when using FireFox browser.

To resolve this problem, choose the Tools menu in FireFox and then select Options. Click on the Applications tab and then find Portable Document Format (PDF) in the Content Type column. Change the Action from “Preview in FireFox” to “Use Adobe Reader”.

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